Shipping & Returns Policy

Shipping & Returns Policy

Welcome to Veroluxx. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Processing Time

All orders are processed within 1–5 business days after payment confirmation.

During high-demand periods, product launches, holidays, or promotional events, processing times may be extended.

Shipping Time

Estimated delivery times vary depending on the destination country and shipping carrier.

Please note:

  • Delivery times are estimates only
  • Delays caused by customs, weather conditions, carriers, or external factors may occur
  • We are not responsible for shipping delays outside our control

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow some time for tracking updates to appear in the carrier’s system.

Incorrect Address Information

Customers are responsible for providing accurate shipping and billing information.

If an incorrect address is provided and the package is returned or lost, additional shipping fees may apply.

Customs & Import Taxes

International customers may be subject to customs duties, import taxes, or additional fees determined by their local authorities.

These charges are the responsibility of the customer.

Returns Policy

Return Eligibility

We accept returns for eligible items under the following conditions:

  • Items must be unused, unworn, and unwashed
  • Original tags and packaging must be included
  • Return requests must be made within the allowed return period after delivery

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

  • Final sale items
  • Gift cards
  • Customized or personalized products
  • Items showing signs of wear, damage, or misuse

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within a reasonable processing period.

Shipping costs are generally non-refundable unless otherwise required by law.

Exchanges

We currently reserve the right to accept or deny exchanges depending on product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

  • Your order number
  • Photos of the issue
  • A brief description of the problem

We will review the case and work toward an appropriate solution.

Contact Information

For any questions regarding shipping, returns, or refunds, contact us at:

Email: veroluxeofc@gmail.com

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