FAQ – Frequently Asked Questions

Orders

Simply browse our website, select your favorite products, choose your size, and proceed to checkout.

We process orders quickly, so changes or cancellations are not always guaranteed. If you need assistance, contact us as soon as possible.

After completing your purchase, you will receive a confirmation email with your order details.

Yes, Veroluxx ships worldwide.

Shipping times vary depending on your location and shipping method selected at checkout.

Please note that delays caused by customs or carriers may occur.

Once your order is shipped, you will receive a tracking number by email.

Tracking updates may take some time to appear depending on the shipping carrier and your location.

Yes, we accept eligible returns according to our Returns Policy.

Items must be unused and returned in original condition.

Approved refunds are usually processed within a few business days after the returned item is inspected.

Exchanges may be accepted depending on product availability.

We recommend checking our Size Guide before placing an order.

If you prefer an oversized fit, consider sizing up.

Most products fit true to size, but some oversized pieces may have a looser fit by design.

Some products may be restocked, while others are limited releases and may not return.

We accept secure payment methods available at checkout, including major cards and supported payment providers.

Yes. Payments are processed through secure third-party payment providers.

You can contact our support team anytime at:

Email: veroluxeofc@gmail.com